Products and Services

Award-winning Business-grade Hosted VoIP - Choose a feature set which suits your company.

Designed with the needs of business and enterprise in mind, SureVoIP® Hosted VoIP services will give you and your customers the best possible communications experience.

Our Hosted VoIP services come in two tiers:

Fully Managed Hosted VoIP

A feature-rich Hosted service for those who need all the features and functions we provide.

Basic Hosted VoIP

A paired down Hosted service for those who require a more limited number of functions.

We also provide an option for those working on their own with our Single User VoIP.

Giving the person working on their own a useful business-grade service.

Features	Benefits	Fully Managed Hosted VoIP	Basic Hosted VoIP	Single User VoIP
Voicemail to email notification	Receive an email when a caller leaves a voicemail. Open and listen to the file from the email.	✔	✔	✔
Call Forwarding	Send calls to your mobile or another number when you are not at your desk.	✔	✔	✔
Customer Caller ID (CLI)	Show your new SureVoIP® UK landline number to your customers, even when calling from your smartphone.	✔	✔	✔
High Definition Calls	Crystal clear clarity for all your customer phone calls	✔	✔	✔
Music on Hold	Impress callers with a professional experience if they have to wait.	✔	✔	✔
Single Hunt Call Group	Send callers to the most appropriate person to answer – our automatic equivalent of your company's switchboard.	✔	✔	✘
Multiple Hunt Call Groups	Set up sophisticated transferring patterns within your company's telecoms	✔	✘	✘
Conferencing	Have meetings with your customers without leaving the office. Set up a SureVoIP® Conference Call quickly and easily.	✔	✘	✘
Call Recording	An essential feature for many customers. Record calls for legislative, record keeping or dispute-resolution purposes.	✔	✘	✘
Time of Day Routing	Manage calls according to when in the day they are received. Send out-of-hours calls to a support number, or send calls over holidays to an on-call staff member.	✔	✘	✘
IVR Auto-attendant	An interactive voice menu for callers to hear transfer options	✔	✘	✘

As a SureVoIP® customer, you will receive the support of our UK-based Technical Support Team.

You receive the reassurance that your service is being delivered over a fully owned and managed network. And you also receive the benefit of a business-grade service supplied by a dedicated award-winning company established as an innovative thought-leader within the telecoms industry.

The SureVoIP® Technical Team offer the following advice regarding a VoIP service:

“A good, business-grade Router is an essential ingredient. By far the most common problems we see are solely down to customers using consumer-grade Routers when trying to run a business-grade VoIP service. “

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